With a bit of nostalgia and the illusion of the road ahead, our live chat software takes another step on its way to continue offering the best service to all our customers.

A little bit of history

It’s been over 13 years since we first launched websitechat.net. In those days, live chat software to allow customers and potential customers to communicate directly with a company representative via the website was still not widespread.

There were only a limited number of solutions in those days on the market. Generally, only large or pioneering technology companies were offering this service on their websites.

At that time, we started an adventure to provide companies, regardless of their size or characteristics, with the possibility to communicate better with their customers.

Thus WebsiteChat.net was born, a simple live chat cloud service specially designed to make it very easy for any company to access this new way of communicating.

The product’s initial success was outstanding, and after that, we decided to develop new business communications solutions in VoIP telephony, such as VoIPstudio, GoTrunk, or VoIPhome.

Now, after 13 years of success, we thought it was time to take a step forward and renew our solution to adapt it to new business needs. Websitechat.net grows up and gives way to 247LiveChat.

What about WebsiteChat.net users?

First of all, for the peace of mind of current Websitechat.net users, we will keep the existing service and all current accounts active until December 31, 2022.

During that period, we invite you to migrate to the new upgraded service as soon as possible, keeping all your data and current account conditions at no additional cost. You will find a link to migrate to the new service in your websitechat.net account.

In addition, our technical support service will be available to help them with any questions or clarifications they may need.

If you wish to continue using websitechat.net, you may do so until 12/31/2022, after which date you will be automatically migrated to 247LiveChat.

Remember that once the migration is done, you will have to change the old Tracking Code on your website for a new one that we will provide you.

What’s new in 247LiveChat?

Users who already know WebsiteChat.net will notice that we have completely revamped the interface, making it more modern, usable, and intuitive and improving the overall user experience.

The same goes for the revamped website, which is now fresher and easier to use.

However, not all the changes are aesthetic. 247LiveChat initially incorporates other updates that improve the chat’s external appearance and internal operation to improve operator productivity, control over communications, and the user experience.

The main new features included in 247LiveChat are:

• Full support for all mobile devices on the Visitor side.

• iOS/Android app on the Agent side to answer chats.
• Improved Visitor Tracking.

• More customization for Chat Widget.
• Improved Canned Responses and Chat Transfer between Agents.

• New JavaScript API for Chat Widget for better control over Visitor experience.
• Fully integrated with VoIPstudio.

improve-the-user-experience-with-voipstudio-and-the-new-247livechat

In the coming weeks, we will be expanding the information regarding all these changes and new features so that you can get the most out of 247LiveChat.

If you want more information, remember that you can contact our support team at any time or start a 30-day free trial right now. What are you waiting for?

The post Say hi to the new 247LiveChat appeared first on 247LiveChat.

Increased Customer Service

The first reason to take a serious look at a live chat application is the fact that it offers you an instant form of customer service that you can utilize to assist your customers with. With live chat software, you can answer their questions instantly, providing the highest level of customer service out there, instead of forcing them to wait on an automated telephone service or wait for an email. After all, when it comes to customer service, there is not one tool out there that can beat instant service.

Marketing Information

Another great reason to take advantage of live chat software is the fact that you can compile marketing information from the live chat application for free which will allow you to isolate your target audience.

Since the live chat application allows you to talk to customers you can easily find out about their likes and what drew them to your website, and most applications will instantly log visits, IPS, and locations for you so that you can get an idea of the demographic of your browsers. Given the fact that you usually have to pay good money to have a consultant do the same work, this is very good value to take advantage of as part of the live chat software installation.

Promotional Platform

At the same time, you can also use your live chat software as a promotional platform to alert browsers when they come on your website of a special sale or promotion that you may be offering. Casual browsers will often end up buying something if they think they are getting a great deal on the item by purchasing it now instead of later.

Therefore, by using your live chat application to reach out to others and encourage them to take advantage of a special sale you are offering them, you can increase the amount of sales conversions that take place on your website.

Sales Platform

At the same time that you use the live chat software to help alert customers of your promotions, you can also use it to help steer your customers towards buying your goods. For instance, sometimes customers just need a little push in order to proceed with a purchase, or at other times they will need some advice. By offering them whatever reassurance they need, while also offering great accompanying buys on your website, you can easily increase the amount of your average sale which in turn increases your profits.

Traffic Indicator

Finally, if all of this is not enough reason to consider using live chat software on your website, the final benefit is that it will also act as a great traffic indicator. This is due to the fact that your live chat application will track your traffic and let you know how many repeat browsers you have, as well as how many new browsers you receive on a regular basis. Some live chat applications will even tell you where your web traffic was sourced from, allowing you to get a good idea of where to market your website.

The post 5 Business Considerations for a live chat application appeared first on 247LiveChat.

However, this is one of the largest mistakes that you can make because the reason most people will look up your website online is because they are looking for an instant answer so they can avoid having to physically track down to your business.

If you do not have a system online where you can offer them the assistance they need it is likely they will find someone else that can address their concerns while they are online, meaning that you will lose their potential business altogether.

It is important to remember that people are searching for a business, but will usually choose the easiest option that fulfils their requirements, therefore it is up to you to actually seek out their business. This gives you the reason to start considering utilising live chat software on your business website, despite having an actual physical location.

The reason is that you can easily answer the questions of browsing potential customers via the live chat software, so that you do not lose customers that are checking out your website online before heading out to your actual location. This is no different than those who may call before heading out to your business to check to see if you have what they need.

You would not ignore a ringing phone in the office, so you want to make sure that you are not ignoring the same type of opportunity online, and by installing a live chat application on your website will make sure that doesn’t happen.

In addition, you can also use the live chat application to help draw more customers into your business that otherwise may not have made the trip. For instance, someone that lives more than an hour away may not just stop in one day, but if you chat with them over your live chat software and they discover that you have something they want that they cannot get anywhere else then it is more likely that they are going to make the trip.

Therefore, you can increase your business simply by taking the time to chat with customers that are browsing through your website. Finally, you will find that you sell a lot more by placing a live chat application on your website because it gives you a way to reach out to potential customers that are too far away to actually stop by your store on their own.

By placing live chat software on your website you can guide them through the purchasing process so that they still feel secure buying items from you even if they cannot see them for themselves If you sell speciality items then a service such as this is virtually invaluable to have on your website.

The best part about placing live chat software on your website is that staffing it should not be that much of a problem since you can have your office clerk, receptionist, or regular customer service staff operate it as they work. Simply set the live chat application to make a notifying noise when a customer is making an inquiry and they can attend to the application the same way they would a phone call, allowing you to reach out to a wider audience without making any adjustments outside of the original download of the live chat software.

The post Using Live Chat Software to propel your real world business appeared first on 247LiveChat.

With this thought in mind, you may need to consider downloading a live chat application in order to stay on top of customer’s expectations and keep your business profitable. The following are just a few reasons why you need live chat software.

One of the first reasons that you should consider live chat software is the fact that it allows you to multi-task your customer service which is important if you run your online business on your own. It is unreasonable to think that you can keep up with emails at the same time that you are taking business calls at the same time that you work on business dilemmas on a daily basis, but answering a simple chat request only takes a minute.

Therefore, from the start adding a live chat application to your website can be a great way to save time so you can focus on other things than just customer service. The second reason to take a look is because you can use the live chat software to gather marketing information about your target audience group.

Many shoppers will be quickly looking for information about a product and then disappearing from the chat, but there are customers that like to chat and you can take advantage of this fact to ask about their needs and gather information about their interests. Enough information from a variety of customers and you will start to get a closer look into what your target audience really is, saving you money on a marketing consultant.

Even better, live chat applications have got even better in the last few years so now there are many that do not even require lengthy software downloads. In fact, most live chat software can be installed in just a few minutes and then a few minutes later you can actually start using the live chat application to start chatting with customers on your website. Therefore, it only takes a few minutes to actually put the application to use.

Many vendors even offer the option to try out a free trial for a week to a month when you download live chat software making it a low risk investment to try out. If you like the product you can continue to use it by paying the licensing fee, if you do not like the live chat software then you can choose to use another product or perhaps try an open source application.

However, chances are that if you choose a great live chat application you will not be able to believe the difference that it makes in your customer experiences. Even better, if your customers are satisfied then there will be an increase in sales as they are more confident in purchasing the products that you have listed on your website.

Therefore, by just taking a few minutes to try out a live chat application you can start increasing your profits with essentially no effort, or major changes to your website. This alone is a great reason to take a chance with a live chat application, because the rewards that you will gain in exchange far surpass the small amount of time it takes to move your online business into the future.

The post Why online businesses need live chat software appeared first on 247LiveChat.

Pitch a sale

In the same way that the first thing a salesperson would do is pitch their best sale when they see a customer walk into the lot, you can make full use of your live chat for car dealers by approaching customers who are browsing on the website to pitch a sale. Frequently a customer that is looking for a car will only need to hear about an excellent deal to decide to stop by a lot and actually make a purchase. Therefore, if you give them the information they want it may be all you need to do to get them off the web and into your actual lot.

Run through individual car specs

One of the reasons that people head online to look at car dealer websites before actually venturing out to the lots is because they want to see if the car model they are searching for is available and if it’s worth the trip. Therefore, by offering car specs and the individual details that a customer wants over the live chat for car dealers you increase the chances that they will stop by the lot and eventually complete the sale. Thus, the best thing you can do is use the live chat agent to answer every query they have to lure them down to your lot.

Take care of financing approvals

Finally, the number one thing that stops most people from heading into a car dealership is embarrassment over the financial approval process, so by automating it through your live chat for car dealer’s application you can create a safe place for customers to complete their applications with assistance. This will help increase the amount of people who feel safe visiting your lot, and for each approval that you grant you can rest assured that they are now going to venture down to your lot which means pretty much a guaranteed sale.

The post 3 Useful ways to use live chat for car dealers appeared first on 247LiveChat.

First of all, you need to learn to think about the live chat for hotels tool as a marketing, customer service, and sales tool because if used properly it can easily be all three. In terms of marketing, it is a great way to make sure that you reach out to customers and really sell the experience that they are after. By chatting with a customer you can find out just what they want out of their lodgings, and then make sure that you present your accommodation to them in this light. When you know what they want you can easily highlight how your lodgings will offer this experience to them.

In terms of customer service there is no better way to answer customer questions than with live chat for hotels because instead of placing answers on your website and hoping that they will find them you can instantly offer them the security they need to make a lodging booking. Most customers will only spend about thirty seconds on a website looking for an answer to a question before moving on; therefore, if you want to make sure that they know you will be able to meet their needs you should install the live chat for hotels so that you can offer them the answer they need instantly assuring them that you are the best choice before they head elsewhere.

Finally, the last reason to use live chat for hotels is the basic fact that this allows you to reach out to customers after you have them interested to offer special deals and promotions. Even if you routinely run discounts on your rooms when you offer a discount to the customer one on one over the live chat for hotels nine times out of ten they will feel as if they just discovered something excellent. This will satisfy them that they are getting a great deal and lead them into completing their booking right away helping you to quickly book your average monthly bookings.

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Now, depending on your age or interest in older music you may or may not have ever heard of any of these songs. That’s all right; maybe your parents remember them. The point of all this rambling is that at some time in most people’s lives they find themselves reminiscing, or as some may call it becoming nostalgic. Yes, we all delude ourselves into thinking of those earlier times as “the good old days.”

I sometimes wonder what the younger generations of today will be nostalgic over. The first iPod, the magic of cell phones, texting, Facebook? Perhaps! Let me offer one off-the-wall suggestion: the impact of live chat on customer service. Yes, I told you it was off-the-wall, but think about it. Up until the late 1990’s or was it the early 2000’s, anyway until then customer service was offered the same way it had been for at least a couple of centuries.

Then came the popularity of the Internet. Online businesses sprung up everywhere. With it came a whole new way of conducting customer service; email. A bit more impersonal than the old fashioned way, but it was the best that could be offered at the time. Being that this was also the dawning of the digital age more and more technological advancements were made with even more yet to come.

Among the advancements was something called live chat. Live chat forever changed how customer service was delivered. No more standing in line to complain to a store representative. What a change, rude treatment – gone; product information – available. Indeed, live chat deserves to be right up there with the likes of Lady GaGa, Prince William and Duchess Kate, Bluetooth, and the great recession.

My fear is that people will forget the importance of live chat. Most likely, some glitzy item will overshadow its place in history. Now is the time for action. If enough of us care, really care about the importance of live chat in our collective lives we will make sure no one forgets. We are the only ones that can do this.

Remember that’s live chat. Do your part to get the word out.

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So, what is the big draw that has shoppers out there actively looking for websites that offer them access to a live chat application? The answer to this is quick and short: speed and efficiency. If there is one thing that everyone can agree on it’s the fact that there is not enough time in the day for real world shopping any more. With the hectic lifestyles that most people lead any device or software gadget that can help save time is desirable and live chat software is one of those inventions.

The truth is that when most shoppers jump online to look for a product they already know what they want or have a close idea of what it is, the only thing left to do is find a seller that is offering them that exact product. This group of shoppers is extremely pressed for time and demand that they get exactly what they want, when they want, which is where live chat software comes into play because the presence of a live chat application signals to them that they can make sure they are getting what they want without wasting time.

The presence of a live chat application on a website reassures these buyers that they can get instant answers to any queries which may be the only thing that is stopping them from browsing on. Many shoppers are not going to wait around for an email response if they can browse to another website and simply pay a few more dollars to get what they know they need. Therefore, you have to make sure that you can offer them instant reassurance from a live chat application that you also have the product to keep them from moving on.

In addition, there is peace of mind in knowing that if there are any problems with the purchase, the live chat application will still be there so that the customer can return for instant help. Customer service has always had a bad rep for long waiting times and poor after purchase service, so by offering live chat software you offer informed customers a commodity that they will find it hard to ignore. Many browsers will never even actually use the live chat software to its fullest capacity, but knowing that a live chat application is available should the need arise is all they need to press the purchase button on their shopping cart.

The post Live chat software wins on speed alone appeared first on 247LiveChat.

For those who may not know what website help software is, the simple live chat is a way to communicate between an agent and consumer via a text chat box that allows both to type queries and answers back and forth. Usually the website live help software is built into a website but it also can be a separate pop-up that launches from the website once activated. This allows customers to continue to browse the website while still getting their questions or concerns addressed by the agent using the website help software.

President of the E-Tailing industry group, Lauren Freedman, stated that more and more websites are starting to take advantage of how easy it is to download and implement website help software and as a result more and more browsers are finding that live chat is the best way to communicate with retailers. She added that while it has only been a relatively short time that website live help software has been out there, over that time period the take up has been remarkably fast and is now even with telephone in terms of favoured support communication devices. Only email is beating website help software as the number one support agent at the moment.

The survey asked one thousands adults from both the UK and the US who shopped online what their preferred method of customer support was and if they had used website help software before that was built into a retailer website. Interestingly enough, only 42% of UK browsers had tried out the website live help software built into website, but of those who did 10% said that it was their favourite way to get answers to the questions that they have with 18% in both the US and UK reporting that they prefer website help software aids.

There were several reasons that respondents chose website help software as their favourite customer support vehicle. Among the reasons offered was the fact that live chat allowed them to get an immediate answer to their questions and another half pointed to the fact that it was an efficient communication method. Finally, the survey also reported that 29% of consumers stated that they would be more likely to make a purchase from a website that had website live help software whether they had to use it or not since its presence meant they could get answers promptly if needed.

The post More and more ecommerce websites and customers are using website help software appeared first on 247LiveChat.

Let’s think about what constitutes a happy ending. It’s an ending that brings warmth and satisfaction to mind. You might even say happy endings are “cuddely.” Take the recent Royal wedding which saw Prince William and Kate driving Will’s brother, Prince Charles’, Aston Martin convertable from Buckingham Palace to their new home, Clarence House with all kinds of do-dads hanging out the back and a license plate that read “Just Married.” For millions of people this certainly constituted a happy ending.

On the other hand the rocky marriage of the Italian Prime Minister Silvio Berlusconi and his cavorting around with all kinds of young women does not make for a happy ending. So it goes, not everything we experience enjoys a happy ending.

Now, while live chat doesn’t have the appeal of celebrated marriages, it does have its own happy ending qualities. Take for instance the soft spoken elderly grandmother who has a safety alarm that she wears. One of those critical necessities that allow her to push a button should she need emergency assistance and a third-party answers her alarm and sends the needed help. Her only contact with the actual service provider is via the Internet.

One day she discovers a blinking red light on her device. Not sure what it meant she goes online to try and find out. Once she arrives at the devices company web site she looks for help. The first thing she see’s is a large box on the home page with this message in bold print “If You Need Assistance, Click here to speak with your representative.” Click she does, and within seconds a new screen opens containing a box in which messages can be shared.

Someone named Bill types a message for the elderly woman to read. She quickly catches on to the process and explains her issue. Almost immediately she receives a response. It seems that the battery for her device is due for an exchange. In moments she is assured by Bill that a new replacement battery is on its way to her home. Even better news is that this is only a warning and she has up to two weeks before she need be concerned.

Bill completes the conversation by asking if there is any more he can do to assist her. Being assured that there isn’t, he says goodbye. This is the power of live chat; happy endings.

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