I am easily frustrated; little things can set me off. Just the other day I stopped by a favorite bakery for my special turnover only to find out they just sold the last one. Here is another thing that frustrates me, looking for that special something and not being able to find it. For example, a special fruit. For me it’s a fig called the Kadota fig. They come in jars or cans and have been a favorite of mine for, well more years than I care to reveal. Anyway, it always seemed that every grocery store I have shopped at carried them.
That is until some 10 years ago when I moved to a community with limited choices for grocery shopping. Now when I shop I CAN’T FIND THEM…my figs that is. I know, get over it, right? I wish it were that easy. In this case, it is one of those easier said than done situations. After almost a decade of shopping at this store, I still look for my figs and I still cannot find them. Why Not?
Now I’m finding this same state of affairs occurring in my travels around the Internet. More and more I use the web as a source of comparing and shopping for products or services. This can be a frustrating experience. If you have shopped online or get product information you know that one of the downsides to using the Net is it can be difficult to get the information you need.
When I need product information, have a problem, or want to make an informed decision about a purchase I immediately go to the customer service area of the site. This is when I again ask, WHY NOT? Why can’t every business site have a live chat alternative for customer service? Oh no, instead you are directed to a FAQ section, to search for an answer. If no answer is found, you then are directed to a place where you can email your question. Oh, and by the way, it may take 24 to 48 hours to get an answer.
Almost as frustrating are those sites where you bypass the FAQ’s and simply email your question; usually with the same wait time. Recently I had an urgent matter to attend to with a particular site. Trying to get it resolved took me four days and even then, the solution they offered me left much to be desired.
I have become spoiled. When I come across an online business that delivers customer service by live chat, I latch onto them. It tells me that they take my needs seriously; that they are committed to excellent customer service.
I think I speak for many folks when I say that live chat can be a deal maker. If I’m faced with a choice between buying product X or product Y the company that makes live chat available to me will get my business; even when their product costs me a bit more.
In my never ending pursuit of getting what I need (want) I have gone so far as to look up the best live chat service. Guess what I found: the people at ProvideLiveHelp.com offer the best in live chat service around.
After experiencing live chat as a customer and looking into it as a way to improve business, all I can ask is WHY NOT??
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