5 minute read |

Utilize live chat software to help customers during checkout

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Customer Service

Many website businesses do not realize just how many sales are lost during the checkout process of making a purchase online. There are a variety of reasons that you may be losing sales that all point back to the checkout process, but if you have live chat software downloaded on your website you can not only stop customers from leaving your website during checkout, but you can also learn what the common glitches in your system are so that you can fix them so before they affect future customers as well.

One problem that many people face when they go to check out on a website is the shipping totals or the final cost of a product. If sale prices do not reflect correctly or they do not understand the invoice most browsers will move onto another website, however if you have live chat software or a live chat application installed on your website instead of getting confused and moving on your customer can reach out to you for help. Conversely, if you notice that a customer has been stalled on the checkout page for quite some time you can reach out to them to address any problems before losing them.

Missing items in shopping carts, inability to alter or edit orders, and questions over credit card safety are all additional reasons that browsers decide not to complete a sale, but once again if you have a live chat application they can instantly receive confirmation or aid from you so that they feel comfortable completing a sale. Just by using the live chat software in this manner you will quickly see a difference in how many sales you are able to recover making you wonder how you ever got by before you had a live chat application on your website.

If you owned a store in the real world and constantly watched consumers put items down next to the door and walk out you would likely quickly address the problem to find out why. Do not let the same thing happen in the virtual world without taking a minute to remedy the problem. If you have not yet checked out just how helpful a live chat application can be perhaps now is the time to get a live chat software download and start seeing just how to make the software work for you.

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