5 minute read |

4 Reasons Why You Should Take Advantage of Open Source Live Chat

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Customer Service

If you had a free offer in your hands that could help you improve your company without paying a penny you would no doubt take advantage of the offer. There already is a free tool out there known as live chat software for open source applications that can already be accessed that plenty of website owners are not taking advantage of. If you want to succeed it is time to stop placing open source live chat applications aside and instead looking into the top four reasons why they can help you.

Quick Installation

One of the top reasons that you will want to quickly look over the open source live chat possibilities is the fact that it is one free tool that you can use right away. There are plenty of different free tools out there, but many you have to get used to and purchase, but live chat software for open source applications is not one of them. Instead, open source live chat can be downloaded in just a few minutes and operation able in just a few more making it a great tool that you can use now.

Quick Customer Service

The next reason that open source live chat really works is due to the fact that you can offer quick customer service to your customers which will help you achieve positive feedback in a major way quickly. By keeping your customers pleased and satisfied you will increase the chances that they will tell their friends about you, which in turn will help build your web traffic. Plus, as an added bonus when a customer is happy they are more likely to return to your website to make another purchase making them a great source of future profits.

Heightened Buying Potential

As mentioned before, when a customer receives a positive customer experience using the open source live chat they will be much more likely to return to make a purchase, and they will also be much more likely to make a purchase the first time around. Sometimes the only thing that is stopping a consumer or browser from clicking the purchase button is apprehensive over one single detail, therefore, instead of leaving them to navigate to another website for the answer you can talk to them over the live chat software for open source applications and offer the answer right away to guarantee that you get the sale.

Multiple Chatting Functions

Finally, the last reason to make use of open source live chat is because of the multiple chatting functions that are built into most live chat software for open source applications. If you choose to use a phone service for customer service and only have one line then you can only help one consumer at a time, the same is true of answering email one by one, but with open source live chat you can answer all questions and queries at all times so that none of your consumers ever have wait for their answer. This decreases the chances of them turning away from your website and the danger or losing sales out of frustration.

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