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Settings - Departments

You can group users into Departments in order to allow website visitors to select on Welcome Screen to which Department they want to connect to.

departments.png

Figure 4.1 Departments.
  1. Click to a new Department.
  2. Click Department name to edit.
  3. Here you can change Department name.
  4. Set at which position should this Department show in Welcome Screen drop down list.
  5. Assign Chat Operators to this Department.